Re:The Restaurant Industry’s Worst Idea: QR Code Menus
by kergonath on Sunday October 30, 2022 @04:17AM
(#33392324)
> OK but being able to just pay and not waste a waiters time is basically only upside?
Yeah, that’s a nice positive aspect. Personally, I don’t think it out-weights the negative ones. Too many bad experiences with badly designed digital menus.
> Sure, if you have a special case you can still ask, but for most people it's just like "OK going to give the money now".
My experience (around here, so obviously YMMV) is that waiters don’t know how to handle exceptions in these restaurants. When you have to escalate to the manager just because you have issues with the menu and the waiter hasn’t been trained properly (of course they haven’t: training costs money), it removes any positive aspect.
> No needing a waiter to come run over to the cashier to deal with you on top of everyhting else
In these cases I just walk to the bar to pay and everything is fine. It is considered rude in some settings, but then these settings are also when waiting for the bill is not acceptable.
Yeah, that’s a nice positive aspect. Personally, I don’t think it out-weights the negative ones. Too many bad experiences with badly designed digital menus.
> Sure, if you have a special case you can still ask, but for most people it's just like "OK going to give the money now".
My experience (around here, so obviously YMMV) is that waiters don’t know how to handle exceptions in these restaurants. When you have to escalate to the manager just because you have issues with the menu and the waiter hasn’t been trained properly (of course they haven’t: training costs money), it removes any positive aspect.
> No needing a waiter to come run over to the cashier to deal with you on top of everyhting else
In these cases I just walk to the bar to pay and everything is fine. It is considered rude in some settings, but then these settings are also when waiting for the bill is not acceptable.