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A comment on Engineers should do customer support and success. Parent comment

Re:Engineers should do customer support and success by QuadmasterXLII on Thursday October 27, 2022 @11:10AM (#33358717)
The "Engineers doing direct customer support" has to be optimized for benefiting the engineer, not the customer. Ideally the engineer, faced with a problem, gets the option to pick customers to help 1 on 1 in order to gain insight into the best solution to the problem.
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Re:Engineers should do customer support and success by Beltalowda on Thursday October 27, 2022 @01:03PM (#33360627)
Shouldn't everyone in the business be optimized for benefiting the customer? That's certainly my general mentality anyway.
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