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A comment on The Hotel I Booked Online Became a Homeless Shelter and No One Told Me. Parent comment

Re:The Hotel I Booked Online Became a Homeless Shelter and N... by wvenable on Tuesday October 25, 2022 @11:56PM (#33339633)
> None of that's worth the hassle of booking directly. Go to the hotel site. Skip the intro video. Find the booking button under two levels of menus. Try to figure out what their cancellation terms are... nope, haha, good luck.

Is this sarcasm?

Good luck getting any after purchase support from booking.com. Your hotel is now a homeless shelter -- too bad! How do you think something like booking.com makes their money?

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Re:The Hotel I Booked Online Became a Homeless Shelter and N... by BigRedDog1669 on Wednesday October 26, 2022 @12:36AM (#33339863)
I think their point was that if the hotel website is less convenient than booking.com and doesn't give you any benefit: why do it on principle? Yes, if booking directly would give you better service it makes sense to go through more effort. But if they are both shit, why not do the thing that's easier and has the information up front.
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Re:The Hotel I Booked Online Became a Homeless Shelter and N... by lmm on Wednesday October 26, 2022 @12:43AM (#33339912)
> Is this sarcasm?

Nope, not at all. Simple UI, go to book and the important stuff like when your booking is cancellable until is right there. And if I want to change my payment card, I just push the button and it works.

> Good luck getting any after purchase support from booking.com.

I have, and it was great, FWIW. (Hotel I booked at had stopped doing 24-hour checkin in between when I booked and when I arrived - I was able to message booking.com, no calling and waiting on hold, and they sorted it out despite a language barrier).

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