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Re:A single line to 3 cashiers is ~3x faster than a separate... by swalberg on Thursday December 08, 2011 @01:39PM (#3330433)
I'd also recommend some of the books by Neil Gunther at http://www.perfdynamics.com/, notably the PDQ one and Guerrilla capacity planning.

He takes queuing theory down to a slightly non-academic level and applies it to modelling computer systems such as web applications. From that you can fit observed data to your model and predict capacity on shorter cycles.

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