I remember a day when WordPerfect employed thousands of local college students to staff top-notch help lines. They had what at the time was state-of-the-art phone queue management and tried very hard to minimize your wait time. If you needed help adjusting margins or creating footnotes, just call their support and they'll fix you up.

Can you imagine Google answering a phone call or a chat line to explain how to arrange bookmarks in Chrome? Ok, Chrome doesn't cost money, so maybe that's fair. How about Microsoft helping to move the taskbar back to the bottom of the screen? How about Samsung explaining how to set DoNotDisturb? Facebook walking you through how to recover from somebody taking over your account?

Ah, the bad old good old days...