Re:Regretsy Issue Resolution
by longlistener on Tuesday December 06, 2011 @05:42PM
(#3321445)
Paypal was aware of it, as they claim its written into their policy.
They should stop worrying about the 'important people' and just simply 'do the right thing'. Start with retraining the customer service people to not be belligerent jerks. Next if you're going to stand behind some regulation to monitor accounts, staff it appropriately so innocent people don't get randomly locked out of access to their own money for 6 months.
Re:Regretsy Issue Resolution
by Vivtek on Tuesday December 06, 2011 @07:50PM
(#3321912)
No, no, I mean this guy claims that PayPal was not aware that Regretsy was having troubles with PayPal. Think about that. Think about the utter failure of management and customer service that that concept implies.
They should stop worrying about the 'important people' and just simply 'do the right thing'. Start with retraining the customer service people to not be belligerent jerks. Next if you're going to stand behind some regulation to monitor accounts, staff it appropriately so innocent people don't get randomly locked out of access to their own money for 6 months.