Re:Regretsy Issue Resolution
by kevinalexbrown on Tuesday December 06, 2011 @03:20PM
(#3320846)
Regretsy for using a button with implications they didn't realise.
I think that's a little bit of a stretch, along the lines of "Facebook users complaining of privacy violations are at fault for using a service whose implications they didn't realize" - I mean it's true, in both cases, but assigning equal levels of fault is a little bit much.
Re:Regretsy Issue Resolution
by longlistener on Tuesday December 06, 2011 @03:11PM
(#3320804)
How long have you worked for PayPal?
Oh someone posts an unbiased comment against PayPal.. must be working for them! It is the 'in thing' to bash PayPal at the moment. Just because you take a sensible view doesn't make you an employee.
If they're going to make a fuss about it, PayPal shouldn't even make the "donate" button available without getting explicit agreement from the customer to clear, unambiguous rules. And no, sticking it in their giant ToS doesn't cut it.
It seems to me that both Regretsy and PayPal are at fault. Regretsy for using a button with implications they didn't realise. Paypal for not making these issues clear and what looks like some shocking customer support. I hope PayPal look into the customer support issue but that aside the issue is resolved. PayPal have publically admitted fault and are taking steps to correct it. Good on them.
PayPal gets a lot of bad press. I do feel though if you look at the quantity of transactions they deal with and the amount of rules and regulations they have to work with they are doing an alright job. The could improve in areas but lets face it.. what big company couldn't.