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A comment on More Paypal nonsense. Parent comment

Re:More Paypal nonsense by dangrossman on Tuesday December 06, 2011 @12:12AM (#3318016)
> These horror stories are so common

Don't take that for granted. PayPal has 232 million registered accounts, and many more unregistered buyers. Even if 99.99% of PayPal account holders were completely satisfied and never had any problem, that'd 0.01% would still be 23200 pissed off people.

Is it right to wonder "does anyone still use PayPal" if 99.99% of PayPal users have no problem using the service?

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Re:More Paypal nonsense by ubernostrum on Tuesday December 06, 2011 @01:15PM (#3320226)
The problem with PayPal, and the reason why these horror stories exist at all, is simple: the entirety of PayPal's dispute-resolution system seems to consist of "the system flagged it, tough luck". And the only way to get actual service from PayPal past that point is to raise a massive cry of bad PR for them online.

So, yeah: if they don't want to deal with their customers, we can fix that by encouraging a situation in which they have no customers to deal with.

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