No. The only point I can see here is that you tried to make Freshdesk look like assholes with your comment "it took several days for @vshankar90 and @mrgirish to stop harassing me on Twitter."

Which they aren't. It would seem that you were exaggerating at best and lying at worst.

Poaching dissatisfied customers of a competitor only proves that they're targeting some low hanging fruit (which is a good thing in this case)