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A comment on Gmail 2FA causes the homeless to permanently lose access 3 times a year. Parent comment

Re:Gmail 2FA causes the homeless to permanently lose access ... by themitigating on Friday October 07, 2022 @12:18PM (#33123368)
Empathy is the motivation and starting point. Even if you don't go beyond that step you can vote for those that will.

"Sometimes problems are just hard. Taking ownership and feeling empathy and sincerely wanting to solve the problem does not render them easy."

No one said it did and it's better than not caring at all.

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Re:Gmail 2FA causes the homeless to permanently lose access ... by Kalium on Friday October 07, 2022 @12:28PM (#33123511)
While I agree that empathy is the motivation and starting point, I do want to note that a lot of people in this discussion do seem to sincerely believe that this problem would be easy for Google to solve if they just cared enough. The framing of "Google's product designers should talk to my unhoused friends" in the tweet linked seems invested in this idea.
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