Banks often have awful security systems. Kiwibank in NZ has a "two-factor security" system. All it is is a security questions thing where you click on screen to fill in 3 letters of the hidden answer. The on-screen keyboard makes it secure, you see? Against keyloggers.

I once wrote them a long email about what two-factor is actually supposed to be and why it exists, and got a reply basically saying "lol ok, our security is great ok?"

I've since switched away from them for a bank which does 'two-factor' by sending codes via SMS, but only when its algorithm decides that it needs to. That's not very often.