Re:IT Operations has a Cultural Problem
by r00fus on Thursday December 01, 2011 @03:53PM
(#3301351)
This is service contract management, not technical or systems management.
Cloud is IT infrastructure outsourcing and (just like other outsourcing) requires a strong contract. Being able to specify, clarify and hold your provider responsible on contract specifics and making your management comfortable with it is becoming part of the IT operations job.
You need to set expectations with management. One of the benefits of outsourcing is that you should be have an exit or ability to switch to a similar provider... otherwise you are a captive customer.
Cloud is IT infrastructure outsourcing and (just like other outsourcing) requires a strong contract. Being able to specify, clarify and hold your provider responsible on contract specifics and making your management comfortable with it is becoming part of the IT operations job.
You need to set expectations with management. One of the benefits of outsourcing is that you should be have an exit or ability to switch to a similar provider... otherwise you are a captive customer.