I often find the "spent two days setting it up exactly the way I want it" means they've tweaked so many things those users didn't fully understand into incompatible setups which causes a lot of that friction, while those who just roll with mostly the defaults have much smoother sailing.

Forcing the square peg into the round hole often results in extra challenges. Sometimes its just easier to use the round peg, even if its not perfectly what you'd like.

I tend to just roll with the defaults and only change settings when I really need to. I tend to experience a good bit less friction than a lot of my coworkers who flip every switch into something other than the default.