Great suggestion, SAML SSO should really become commodity and made available to all tiers. Enterprise tiers are clearly dictated RFP/Security Questionnaires, there's no bigger admin hassle than that.

The simple reason is that it requires setup on our side. Do you see SSO as a blocker to trying? What we've seen teams do in most cases is use the free tier with email signup and try it out for a bit, once they like it and want to upgrade they contact us to upgrade and set up SSO.

You could make SSO setup self-served. Happy to help you simplify your SSO implementation so you can make it available across all tiers, open-source on an Apache 2.0 license - https://github.com/boxyhq/jackson

It's not a blocker to trying but I equate "enterprise" with $expensive so it does certainly put me off, as I'd need to enter into negotiations that I don't really have time for in order to comply with our policies. I also find often when I begin this conversation there is a set price that is inflexible and a minimum spend way in excess of what we need, and I usually end up just looking at another product.

I appreciate you have technical limitations at present but consider adding a SSO administration UI to your backlog - you can certainly set it up so it's all managed in the software. It is a bit more of a technical problem when it goes wrong, so that justifies an increased price tag for the support. I don't expect anything for free but I don't want to have to talk to someone to get it.

> Do you see SSO as a blocker to trying?

Yes, absolutely.

And if you have setup on your side, you're doing it wrong.

There should be two fields for the customer to paste or an auto-config file, and a cert. Even without registering a preconfigured app in the IdP directory, its a no brainer.