Wifey's paying Google, yearly, for her SME's little GSuite / Google Workspace account. She's not paying a lot of money to Google (no adwords or anything: just the GSuite monthly payments for a few people). And yet when she calls, she gets support.

I'm not saying Google is great: what I'm saying is that once you pay even for the smallest business suite, you get to get actual people on the phone who are there to help you.