I'm with you. But why only when dominant? A human interaction possibility shall be part of any crucial service. Companies shall spend money for this and pay well trained personal. I know it is often vice versa and especially what mega corps try to avoid and therefore it must be enforced? Amazon is doing that rather good. With Google I had a hard time when an order failed, they weren't able to tell me why and re-rooted my calls to the wrong country because of my phone number...