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A comment on Ask HN: Why do I have to call for cancellation?.

Re:Ask HN: Why do I have to call for cancellation? by JohnFen on Thursday September 15, 2022 @07:37PM (#32859938)
This is a standard, and terrible, practice with many large companies. They want you to call them so a "customer retention" specialist can try to talk you into not cancelling. They'll usually offer you a great deal to stay.
[ Parent | on HN ]
Re:Ask HN: Why do I have to call for cancellation? by Caboose8685 on Friday September 16, 2022 @09:01AM (#32865517)
On the flip side, this process can be abused by people who don't actually intend on leaving to get better rates/prices. I've done it a few times over the years to deal with rising costs of an ISP when I don't have any good competitor to actually switch to.
[ Parent | on HN ]