Stripe has decided to nuke my entire business

Re:Stripe has decided to nuke my entire business by tobinfekkes on Thursday September 15, 2022 @04:38PM (#32858138)

We are in the process of moving off of Stripe Connect (with 60+ accounts) for this very reason. It's one big black box. They are a liability, not a service.

Very sorry to hear of your situation, but it's because of people sharing stories like this that we've been planning our migration away to a more responsible (and responsive) processor for awhile.

It's a ton of work to build new integrations, migrate data, and disrupt customers. Which tells you just how bad of an experience it is with Stripe when we'd rather spend a 6-8 months moving away.

[ Parent | on HN ]

Re:Stripe has decided to nuke my entire business by Jiger104 on Thursday September 15, 2022 @06:22PM (#32859206)

Could you share the reasons you decided to move off it?

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Re:Stripe has decided to nuke my entire business by tobinfekkes on Thursday September 15, 2022 @09:55PM (#32861113)

When a client is processing millions of dollars per year, it's too risky to be in a situation where they have:

All authority in decisions No obligation of support

Either give me authority in transaction risk management to determine what's fraud or not.

Or answer the phone when I call to get support on what decisions have been made in my account.

They want their cake and eat it too. So I'll get pie somewhere else.

[ Parent | on HN ]

Re:Stripe has decided to nuke my entire business by jlokier on Thursday September 15, 2022 @08:35PM (#32860425)

"it's because of people sharing stories like this that we've been planning our migration away to a more responsible (and responsive) processor"

[ Parent | on HN ]