Re:Grafana Labs launches free incident management tool in Gr...
by RichiH on Wednesday September 14, 2022 @09:59AM
(#32837295)
NB: I work for Grafana Labs as Directory of Community.
As this is not how we (try to) operate, I also had a look.
From what I could find, it seems the account you are referring to is a very early Cloud account. For reasons I don't know and which might be lost to history, your account had an old and non-standard license attached to. From the viewpoint of today, the license itself seems broken.
To be clear, that is neither your fault nor do I believe you could have caught it even if you looked. While there was no change in the licensing requirements on the plugin, an upgrade to a significant rewrite of the plugin "fixed" the problem of accepting a broken license. That "fix" meant the plugin stopped working.
Again, this is not your fault. But it was not a deliberate action by Grafana Labs nor caught by our testing, either.
I believe your company is in contact with David Dorman, our Head of Self-Service, about this. If you'd like me to ask him to follow up with you directly as well, please let me know how to best contact you.
As this is not how we (try to) operate, I also had a look.
From what I could find, it seems the account you are referring to is a very early Cloud account. For reasons I don't know and which might be lost to history, your account had an old and non-standard license attached to. From the viewpoint of today, the license itself seems broken.
To be clear, that is neither your fault nor do I believe you could have caught it even if you looked. While there was no change in the licensing requirements on the plugin, an upgrade to a significant rewrite of the plugin "fixed" the problem of accepting a broken license. That "fix" meant the plugin stopped working.
Again, this is not your fault. But it was not a deliberate action by Grafana Labs nor caught by our testing, either.
I believe your company is in contact with David Dorman, our Head of Self-Service, about this. If you'd like me to ask him to follow up with you directly as well, please let me know how to best contact you.