One thing that still confuses me is that brokers/agents are very common, or practically a requirement, in other areas but not at all in vehicle shopping. I would definitely pay a handsome fee to a broker to just absorb all the shopping/haggling pain, to cut through all the BS, on my behalf.

I have tried this once with one of the very few brokers I could find, and it was definitely better but it was obvious there were several areas of the experience that could be massively improved. I chalked it up at the time to a lack of competition between brokers, since there really aren’t many.