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A comment on What's SAP, and why's it worth $163B? (2020). Parent comment

Re:What's SAP, and why's it worth $163B? (2020) by danenania on Friday September 09, 2022 @03:52PM (#32784068)
While it's true that there's a huge amount of essential complexity in this kind of software, there's also a lot of completely unnecessary bad UX and user-hostile design. This is caused by lock-in and not selling to the end-user. If they don't think bad UX will lose them any customers, no effort will be put into it.

It can work for a long time, but eventually it does create opportunities for competitors.

You're absolutely right that there's a floor for how simple these products can be, but most of the incumbents aren't anywhere close to that.

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Re:What's SAP, and why's it worth $163B? (2020) by jacobr1 on Friday September 09, 2022 @06:05PM (#32785447)
Yes, the platforms essentially get locked-in the UX level that existed when they were initially built. Small incremental changes can be made, or they can be "reskinned" but total rewrites are basically impossibly once there are tens of thousands of customers in hundreds of distinct niches.
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