Re:Tell HN: Otter.ai bot recording meetings without consent
by mike_d on Wednesday September 07, 2022 @11:28PM
(#32760810)
I now refuse to join sales meetings setup by vendors. Any meeting has to be on Google Meet using our domain because of dumb shit like Gong, Otter, and other stuff that records our employees without permission.
I work sales calls set up with Calendly and Otter joins them all. These are very technical so normally it's fantastic - EXCEPT if we start talking early or the prospect doesn't follow the invite and never joins the call, then they would get a transcript of my team's chatter. I learned to not allow Otter to join the call until everyone is in attendance
Whats more frustrating is that you can't disable this auto-email "feature" unless you are on a business plan of some sort. But I have a paid plan through the iPhone app and apparently can't convert it to a business plan associated with my company. So no good way to disable it
I get the network effect of referral business but sharing private conversations without consent is not the way to achieve it.