Now whenever a novice asks for advice on what computer they should buy, I point them towards a Mac. For the most part, people just dont have problems; but when they do I tell them to go in to the genius bar so I _still_ dont have to do tech support. I offer advice, Apple handles support. Wins all round from my perspective!
In reality I never set up remote access because I haven't needed to. They love the thing and have never had trouble with it now.
Instead, you get certified premium sellers or something nebulous to that extent whose only relation to Apple is that they sell Apple products; they are basically normal retail stores with some kind of accreditation from Apple, whatever that entails.
I assume Apple will expand globally eventually, but the niceties of the Apple store are a privilege, not a guarantee. :)
It worked; all blame is shifted away from me (as it should be) to the electric contraptions and other people who talked them into getting the laptops in question.
I think I increased my life span by twelve years and freed up a couple of hundred hours a month by that.
I am basically the Machiavelli of tech support.