I would derive great enjoyment of them in court in a 2 party state telling a judge "well since they weren't really a customer....."
If you install recording software, you're liable for what it records. Bug or not bug, the liablity is yours. The only way you would get Otter.ai in a courtroom would be a civil case and then the not being a paying customer therefore no expectations of a warranty applies.
Seriously, this thread is "I installed recording software and it worked on things I didn't think it would. This company is terrible." while most of us work in tech and know that bugs exist and have generally written some bugs. Worse case, it's a bug. The solution is to stop using it and move on. Or pay for support and have them fix it.
not if it's recording without your consent
> Seriously, this thread is "I installed recording software and it worked on things I didn't think it would.
a poor attempt to reframe the thread, which is actually about a company monitoring confidential meetings without consent
if affirmative consent is such a non-issue here, why couldn't the company get it?
Because some company figured out a 'hack' to make more money, somehow turns from illegal to "legal". And so many users here will defend that.
In this case, it's violating interstate wiretapping laws and state-based 2 party consent laws. But.. they just squint hard and go "Hey we can violate the law and make MORE money".
Uber is exactly that. So is AirBNB. So is Lime/Bird. Just go look at much of the tech companies, and it's "Offline company + way to break law to get money + ONLINE!!!!1!!1!"
That’s not the important thing at all. The important thing is the Otter.ai is violating the privacy of its users, potentially even breaking laws in some jurisdictions.
If anything, it raises some more red flags that they’re ignoring consent for free users, since that could be interpreted as an attempt to monetize them by collecting data (again, without consent)
If you don’t want non-paying users, then don’t offer a free tier. You don’t get a free pass to do whatever you want to a user just because they aren’t using your paid plan.