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A comment on Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs. Parent comment

Re:Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologiz... by maratd on Wednesday November 23, 2011 @06:41PM (#3272315)
> You need a department that can take responsibility for account lockouts and resolve them! STAT!

They already do. It's called legal. I've been in this situation numerous times already with PayPal and a few others. They won't even look at the matter until your lawyer sends a nasty letter. At which point they'll look at it. And then either cut you a check or kindly tell you to go fuck yourself, politely.

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Re:Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologiz... by noonespecial on Wednesday November 23, 2011 @10:27PM (#3272898)
Legal is what happens when the other functions of your company throw an exception that you've got no event handler for. Its the default handler that returns a meaningless "An error has occurred" as your program crashes.

If legal has to talk to your customers directly, your business is broken. Its an unrecoverable runtime error. Gurus are meditating.

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