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A comment on Want quick answers? Ask questions well. Parent comment

Re:Want quick answers? Ask questions well by fn-mote on Wednesday August 31, 2022 @05:28PM (#32668596)
> Some ridiculously high proportion (half?) of tickets still come out looking like "it doesn't work when I do X" [...]

Do you get support for just closing these tickets as "does not contain enough detail to be actionable"?

Or do you have to deal with them anyway?

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Re:Want quick answers? Ask questions well by NovemberWhiskey on Wednesday August 31, 2022 @05:56PM (#32668867)
For the most part, they get directed back to the user with a link to our "helpful guide to writing a good problem report" and put into a "pending user response" state. If the users don't update the ticket within 5 days, the ticket will go self-resolve.
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