Want quick answers? Ask questions well

Re:Want quick answers? Ask questions well by soco on Wednesday August 31, 2022 @03:36PM (#32667239)

I wonder if some support depts (I look at you Tumblr) have this first response automated. MLOps if you want to use a fancy name, but basically a dumb canned answer based on the keyword(s) in your ticket title.

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Re:Want quick answers? Ask questions well by Macha on Wednesday August 31, 2022 @03:47PM (#32667362)

Almost certainly.

Some of them (iirc Logitech is one), surface the automated answers and make you click through that you've tried them before letting you contact an agent. I imagine others have this done but don't make it as obvious to the user.

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Re:Want quick answers? Ask questions well by soco on Wednesday August 31, 2022 @07:25PM (#32669650)

Actually this surfacing idea wouldn't bother me at all. But getting a fake answer from some "Joey" completely ignoring the problem description?

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