Quite honestly I don't know what people are doing to their laptops to say anything bad about the Dell XPS. Statistically, it seems the overwhelming majority agrees they're great though.

I've never even had to call customer support, I've been running PopOS on a specced out XPS15 for years which I installed myself, overriding the factory-installed Windows with no issues whatsoever (honestly just one minor firmware detail that was easily solved).