7 person startup, right? Presumably they hired people who can wear 
    lots of hats and who can deal with uncertainty.

Not necessarily! Or not necessarily all of them. As a small startup you also don't have much money so may hire very junior people as that's all you can afford.

    Good. Questions lead to answers where there's transparency.

Only they don't always ask these questions - especially if they're junior. Sometimes they just keep it to themselves and worry instead of asking for clarification.