The office seem to cater to services where only the able and 9-5 crowd can easily access it. It seems more of a failing of this office to not provide an online alternative means to pay.

> where only the able and 9-5 crowd can easily access it

I'm not sure it's conveinient for that crowd either. It's always puzzled me how you were expected to make it to government offices open roughly 9-5 while most people work those same hours.

I always assumed lunch time or day off to be used. But your right, it does seem very silly (and affects people living paycheck to paycheck the most)

I thought of lunch too, but the lines are pretty long at most of these places (in MI I could make appointments, which still require waiting a significant amount of time).