When you are the only source of a critical service in an area, you become a utility and should shoulder the responsibilities that come with that.

They don't have a responsibility to help you stay anonymous if they don't promise it. Follow your logic and we wouldn't have remote schooling or medical services over HF radio either. It extends the capabilities of normal phones to provide a feature we didn't have before, so you can't expect the capabilities of full fat, dedicated hardware. It's better than nothing, so why complain? You want net neutrality for a non-Internet service?