El Sueño Americano / The American Dream

Re:El Sueño Americano / The American Dream by duxup on Tuesday August 23, 2022 @09:31AM (#32564665)

When the local Chipotle opened down the street from my office lines were out the door at lunchtime. And yet if you got in line ... it just kept moving, never stopped.

Behind the counter were 4 people (including the cashier) making the burritos. They were fast, communicated efficiently, and very accurate with orders.

Immigration enforcement put some pressure on Chiplotle and they were all gone one day. Replaced by 7 locals behind the counter who didn't listen to each other, were insanely slow and all around bad at their job. It was hard to go in there and order and watch them just kinda ... be there, but not do much right.

Fast food might not be the best measure, but man those folks worked efficiently and accurately.

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Re:El Sueño Americano / The American Dream by rayiner on Tuesday August 23, 2022 @09:37AM (#32564739)

Have you ever encountered the customer service in Europe? (Especially outside Germany, Sweden, etc.) It's awful and everyone is rude. It's because they don't have to worry about being replaced by illegal immigrants.

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Re:El Sueño Americano / The American Dream by BongoMcCat on Tuesday August 23, 2022 @09:57AM (#32565003)

No, it is because we don't use the tipping system.

And it's not awful, and people are not rude, just not "fake-friendly" as americans.

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Re:El Sueño Americano / The American Dream by alistairSH on Tuesday August 23, 2022 @10:43AM (#32565620)

And in my experience, the "fake friendly" is largely confined to chain restaurants in the US. I haven't encountered it much at Michelin-starred establishments, for example.

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Re:El Sueño Americano / The American Dream by linguae on Tuesday August 23, 2022 @01:07PM (#32567886)

Counterpoint: Customer service at restaurants in Japan (where tipping is not customary and where immigration policy is strict) is excellent, much better than in America. I’ve had wonderful service even at fast food restaurants; the workers are friendly, service is timely, the orders come out correctly, and the presentation of the food is thoughtful and considerate of the customer. I stress these things because I’ve had some bad experiences in America where I end up with sloppy food served by surly staff.

I think the differences in customer service expectations are cultural in nature.

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Re:El Sueño Americano / The American Dream by alistairSH on Tuesday August 23, 2022 @10:40AM (#32565589)

UK, Italy, and Iceland in the last decade, haven't encountered what you describe. Restaurant staff have universally been polite and professional.

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Re:El Sueño Americano / The American Dream by tomrod on Tuesday August 23, 2022 @09:47AM (#32564867)

I don't see the leap in logic from "I experienced bad service in areas of Europe" to "downward wage pressure alleviation results in a better experience."

Can you expound how they are related, and if you have some insight, where this has been researched?

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Re:El Sueño Americano / The American Dream by seanw444 on Tuesday August 23, 2022 @10:05AM (#32565095)

Or worry about tips.

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