Re:Google refuses to reinstate account after man took medica...
by reitanqild on Tuesday August 23, 2022 @09:36AM
(#32564734)
You make it sound like this is inevitable.
It isn't as far as I can see.
IMO it is just Google trampling over peoples rights while trying to use a weird reading of GDPR as excuse.
I'm so ready for EU to start punishing more of the blatant abuse of GDPR that we see, especially by the big players in the market.
For example, if the login requires a password and SMS 2fa, but the SMS is to a Google Fi phone number, then you're going to have to also enable the Google Fi account for that user to be able to login. Or what if they need to use email password resets to another suspended account? (remember you will probably suspend all accounts of a user at once if you suspect something illegal).
Making a special 'chat' tool inside the login flow that only requires a single factor (the account password) which allows presenting evidence to a google rep seems like the obvious solution (or requesting the account suspension be delayed, or that the data be deleted).
Building and staffing that sounds like quite a lot of work though, which would be hard to justify for the tiny number of impacted accounts and zero revenue potential.