Re:Stripe down for 4 hours (and counting) for all those with...
by icelancer on Monday August 22, 2022 @07:54PM
(#32558846)
Yeah that's sad. I asked for a fee reduction 2 years into our relationship, and they said no because of XYZ but if we hit revenue targets ABC that they'd re-evaluate.
About a year later, we hit revenue targets ABC, I waited a month (just for systems to catch up) and emailed them. We had a good discussion about a rate cut and they knocked their fees down as they promised.
I emailed in 3-4 years after that and asked for a rate cut as our revenues had gone up by about 10x, and they said they could not, but provided explanations on why because of high international processing, high AMEX/Discover processing, etc. Totally cool, I understood that and appreciated the detailed email. Wasn't disappointed at all.
I tried back a year or so later when our revenues shot up but got the same message more or less, but still personalized. Again, I had to try, but also, not unhappy.
And since all of those excellent customer service responses - many of which did not go my way, which is not how I rate interactions - it's been awful. The corporate card team refuses to answer questions or even apologize for their insane limit cuts. They presumably are hiding behind bullshit KYC/AML justifications for their actions or protecting their algorithmic decisions in order to provide us zero actionable customer support with no personalization. It's embarrassing.
About a year later, we hit revenue targets ABC, I waited a month (just for systems to catch up) and emailed them. We had a good discussion about a rate cut and they knocked their fees down as they promised.
I emailed in 3-4 years after that and asked for a rate cut as our revenues had gone up by about 10x, and they said they could not, but provided explanations on why because of high international processing, high AMEX/Discover processing, etc. Totally cool, I understood that and appreciated the detailed email. Wasn't disappointed at all.
I tried back a year or so later when our revenues shot up but got the same message more or less, but still personalized. Again, I had to try, but also, not unhappy.
And since all of those excellent customer service responses - many of which did not go my way, which is not how I rate interactions - it's been awful. The corporate card team refuses to answer questions or even apologize for their insane limit cuts. They presumably are hiding behind bullshit KYC/AML justifications for their actions or protecting their algorithmic decisions in order to provide us zero actionable customer support with no personalization. It's embarrassing.