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A comment on Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled. Parent comment

Re:Stripe down for 4 hours (and counting) for all those with... by aaaaaaaaata on Monday August 22, 2022 @07:33PM (#32558679)
It costs real money to provide real support.

For those CTOs in the back: YOU NEED TO PAY REAL MONEY TO GET REAL SERVICE.

[ Parent | on HN ]
Re:Stripe down for 4 hours (and counting) for all those with... by el_nahual on Monday August 22, 2022 @07:58PM (#32558869)
Except the extra cost here is on the wrong side of the equation: it's on the variable side.

So yes, CTO's should "pay real money to get real support," but that only makes sense if the costs don't scale with every dollar of revenue.

A 5% fee is basically impossible to pay for anything that's not software (90%+) margins. Ecommerce, for example, has about 5%-10% net margins. 2%, net, extra payment processing fees is huge.

[ Parent | on HN ]
Re:Stripe down for 4 hours (and counting) for all those with... by LionTamer on Tuesday August 23, 2022 @01:37AM (#32560818)
To be fair Paddle explicitly says that they are a payment solutions platform for SaaS companies
[ Parent | on HN ]