You choose to use Laspass rather than any of the free solutions because of its ease. Your problem is you gave 30 critical pieces of information to a third-party without any backup solution.

This is honestly a tough thing with other cloud-based solutions aswell. Backing up your data from say AWS isn't difficult _per se_, it's just made prohibitively expensive to export any serious amount of data

Yes, it is our fault for trusting them ultimately. Agreed

I'm not quite sure I understand, isn't there a written contract you sign that states exactly what you get for N amount of money? Paying extra because of insufficient planning sucks, but is the price of such luxury.

Think of the bright side; it's a good thing this bit your company at this early stage and not with half a million dollar contracts.

Cheap lesson as corporate lessons go.

"What's outrageous is how they do exactly what they said they would for the price we accepted." What did you expect from them?

The refusal to provide access without renewal is scummy, but this complaint is silly.