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Re:Declining quality of consumer-grade products – 2009 fridg... by CamperBob2 on Monday August 15, 2022 @12:05AM (#32465778)
because their own past customers, usually the best source for new purchases from their brand, don't buy from them any more because the need is still met by the still working product

Doesn't this neglect word of mouth? If you ask someone on HN, they will tell you to buy your vacuum cleaners and dishwashers from Miele and your washers and dryers from Speed Queen, budget permitting.

To the extent that scales to the world at large, the quality manufacturers will take business away from their competitors who don't get recommended as often.

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