I am repeating what I have heard from other Swiss people, so while you may not feel that the electoral system is as good as it should be (which is a completely justified opinion in any country and I am sure that Swiss people are not a monolith on this topic), it would be disingenuous to say that Switzerland is not even remotely close to a direct democracy. I am not aware of any other country that has a formal mechanism for laws to be changed where the government or parliament is not directly controlling the process.