Re:Uber's Still Not Profitable
by matsemann on Sunday August 07, 2022 @06:10AM
(#32375286)
What is Uber's "moat"? After all, it's "just an app" and there are so many of them now. Most drivers here have like 5 different ride hailing apps installed and take a ride from whatever shows up.
[ Parent
| on HN ]
I knew this whole space was a race to the bottom business wise the first time I had a driver rock up with multiple phones on the dash and he described how all the drivers in the area arbitrage the different companies against each other. I joked as a rider I had just done the same thing and taken the cheapest one. I certainly enjoyed my VC subsidized transportation while that craziness lasted.
Uber will learn to satisfy riders' preferences: Some riders what VIP treatment, others want the fastest possible service. Some riders live in a bad neighbourhood and want a driver to take them there.
Uber is also learning which drivers are not trustworthy and removing them from their system.
Over time users will have bad experiences with competing apps and delete them from their phones.