I did get very technical support in the forums, down to the level of tracking latencies and detailed package inspection. But that was way too low-level and over my head for something that worked out of the box on several previous OpenWRT installs on much weaker hardware.

I like the idea of Mikrotik and understand that they are pretty powerful for the price, but as you said, they require a certain level of experience and knowledge to wrangle them to the users liking.