These people (https://www.nisc.coop/) make (and operate) software which is used by lots of infrastructury / governmenty organizations. (I leave the osint to you.)
My cable company leases fiber from the city. The city built out the fiber because SCADA; they used to run the cable company.
The city utility department uses SSNs as a PIN for customer accounts. Wouldn't let me change it. I eventually complained to the State Attorney General. Then they relented and let me set a PIN.
It's not that they have good practices around any of this. The "app" they use to verify your PIN *shows them the PIN* or SSN. They justify this because their employees pass background checks.
I'm sorry, I imagine that seems like a digression. So, back to the cable company.
The cable company uses a version of NISC's software which *stores passwords in a retrievable format* and displays them for their customer service personnel. They justify this because their employees pass background checks.
Welcome to 2022.
That said, I have no idea what the transaction volume is like here. My experience of TV crime investigation tells me these are rare occurrences, under warrant.
They seem to have forgotten basic security principles.