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A comment on Ask HN: I just got a paying customer. What to include in my welcome email?.

Re:Ask HN: I just got a paying customer. What to include in ... by sebg on Wednesday July 27, 2022 @06:33PM (#32257903)
A few thoughts

- Tell them about your weekly "help" office hours you hold (and actually show up). Make sure to say they don't have to make an appointment. Just show up on a chat link (text is less invasive than video).

- Ask if they'd like to schedule a call to go through onboarding (à la superhuman) as they get started

- Tell them that you'll refund their last payment if they have a 5 minute brief chat (and be truthful about it being a brief chat) about why they are cancelling

[ Parent | on HN ]
Re:Ask HN: I just got a paying customer. What to include in ... by anonfounder747 on Wednesday July 27, 2022 @06:36PM (#32257930)
Great ideas.. thank you. I love the refund idea, good way to get vital reason for churn.
[ Parent | on HN ]
Re:Ask HN: I just got a paying customer. What to include in ... by anonfounder747 on Wednesday July 27, 2022 @06:41PM (#32257988)
Do you know of a text chat service that I can set up for anonymous users to join?
[ Parent | on HN ]