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Re:Facebook's TikTok-like redesign marks sunset of social ne... by crazygringo on Wednesday July 27, 2022 @09:51AM (#32250385)
> They could have added more cooks, and another cashier, keeping the responsiveness and speed of old, keeping their food fast for walkins.

McDonald's hasn't been fast food for a long, long time -- and this has nothing to do with Doordash/delivery.

In the 80's and 90's at least, all food was made ahead of time. There were rows of burgers sitting under heat lamps, and once you paid the cashier, they would grab your entire order in under 30 seconds and hand it to you. It was fast food.

But as competitors started making better-tasting food freshly prepared (e.g. Wendy's made all hamburgers to-order), McD's had to catch up. So the burgers under heat lamps are long gone, and you have to wait 5-15 minutes for your food to be made. You get a number on your receipt and walk over to a pickup area now.

Also the 7 minutes to have your order taken has nothing to do with DoorDash/delivery -- it's the fact that McD's raised their minimum wage a few years ago, so they can only afford 1 cashier instead of 4-5, and they want you to use a kiosk/app to order using a touchscreen.

McDonald's didn't bork anything. Their hot, fresh quarter pounders are now almost infinitely tastier than the old shriveled ones in dried-up buns baking under a lamp for 30 minutes prior that we ate in the 80's and 90's. But that comes at the cost of waiting for them to make them fresh.

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