You mentioned those other companies as well though. So if you’re trying to avoid all of them then you are backed in to a corner and no average person is ever going to do so. It really isn’t that complicated. I’m not asking for the government to audit the software. However I don’t think it is too much to ask for an actual support channel. It is insane for a company that touches almost ever person on earth in some way to be impossible to reach for support.

I don’t even think the problem is that the company is made of humans. The problem is that when the black box algorithm makes a decision that locks someone out of their account or some service/feature there is no recourse. The humans are the solution to the problem, but you can’t get them to look at it unless you have a platform to stand on. It’s disgusting.