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Re:Shopify to lay off 10% of workers in broad shake-up by marcosdumay on Tuesday July 26, 2022 @12:31PM (#32240457)
Well, the transition from 2k to 10k people isn't something done to add slack to create a flexible system. For that you at most double the number of people, you don't multiply it by 5.

They must have changed something either on their product or on their procedures on those 5 years.

Re:Shopify to lay off 10% of workers in broad shake-up by wollsmoth on Tuesday July 26, 2022 @01:23PM (#32241136)
My guess is they decided to start writing more tools internally instead of relying on external vendors to respond to their needs. Again, hard to say. How much did eng grow vs sales/support.