Airbnb will up its penalty for hosts who cancel last-minute from $100 to $1k

Re:Airbnb will up its penalty for hosts who cancel last-minu... by wnolens on Friday July 22, 2022 @01:11PM (#32194455)

Yep.. showed up at my Airbnb in NYC around 8pm. Followed the instructions texted to me by the host, let myself in and waited in the living room with no one around, not sure which room was mine.

Host came after 30 mins to tell me he double booked me and that I had to leave. He could barely make eye contact with me.

The only thing airbnb did for me was to give me a coupon for my next booking. It was small, and expired before I was able to use it.

[ Parent | on HN ]

Re:Airbnb will up its penalty for hosts who cancel last-minu... by elliekelly on Friday July 22, 2022 @01:41PM (#32194821)

A coupon is such a ridiculous way to try to “make things right” by the customer in that situation. You need a place to sleep. That night. Not some night in the future. Why would someone even use the service again after they’ve been left without a roof over their head?

[ Parent | on HN ]

Re:Airbnb will up its penalty for hosts who cancel last-minu... by wnolens on Friday July 22, 2022 @02:08PM (#32195228)

> Why would someone even use the service again after they’ve been left without a roof over their head?

I still use it.

When the only other option is $300+/night for a hotel, a $100/night airbnb is mighty nice. And I often stay for 1week to 1month, and Airbnb's give a nice discount which I'm not sure hotels would. So often the comparison is.. $2000/month for airbnb, or more like $9000 for a hotel for a month?

That gap is closing in larger cities though. In Toronto it's hard to find an Airbnb where i get the whole place that isn't a basement for under $150/night, so creeping into hotel territory.

[ Parent | on HN ]