Hmmm, what am I trying to say... I guess... as I think about it now, the lines of communication were very hierarchical - up and down the chain. But when it was time for me, a tech guy at the bottom, to talk to a user on the front lines, the disconnect was hilarious to me - but maybe you had to be there... I feel like I'm a boring old man telling this story.

Ahh I see. I can understand why it would bring you back that memory. I was just confused at first, cheers!

And it sounds like the users didn't understand that in some manner.