But hey, they were not named :) And that lines up with my experience in agencies - there is always an “Isaac” who’s job is to cool the customer down.
Re:I regret my website redesign
by TedDoesntTalk on Friday July 22, 2022 @02:36AM
(#32189192)
Yes, I’m very confused why he did not make the agency.
Re:I regret my website redesign
by bornfreddy on Friday July 22, 2022 @03:12AM
(#32189410)
My guess - contractual obligations or some other liability?
What benefit would the author get from naming the agency involved?
There’s a big legal risk involved in doing so and no upside that I can see.
I was disappointed the author didn’t have the guts to name them.
I would hope he could get some satisfaction in knowing that he might be able to stop them from taking advantage of clients in the future.
Easy for an outsider to say, though I’d imagine it’s a perfectly reasonable precaution to be cautious in the first post they make. Also he’d then not need to worry about what he exactly says in the post or mince his words/self-censor.
TinyPilot is clearly successful and growing. Any smart agency would nurture that relationship, deliver a great product, and secure an ongoing relationship.
By contrast, there's a huge amount of reputational risk in allowing things to spiral. They've walked away with more today but imagine for a moment the damage that would have been done were they named in this article. It doesn't take much for a brand to turn toxic and things to implode.