Yep, and the people most affected are the ones who can't withstand this sort of event. An example given in the article was people renting cars to work rideshare gig jobs, after rent and fuel they will be making so little money (an income which stops completely once they are arrested) that even a few days in jail can be enough to make them short of rent, lose their house, CPS takes their kids away, etc. Heartbreaking that Hertz's incompetence at setting or following processes can have such cold, real world results.