Re:Ask HN: Why are the FAANG tech support forums often useless?
by solarkraft on Sunday July 17, 2022 @02:00AM
(#32124823)
On Microsoft's forums these stupid suggestions are the official answers ("trouble shooting"). Have literally any issue? Why don't you reboot, reinstall, switch your hardware piece by piece and bake me a cake?
No diagnosis. Just 3 weeks of work for the reporter before they'll even look at the problem.
"Hey, I'm an MVP. Fuck you. Hope this helped."
Re:Ask HN: Why are the FAANG tech support forums often useless?
by musicale on Friday July 15, 2022 @10:14PM
(#32114711)
Know-nothing know-it-alls are the scourge of these "support" forums.
At some point Apple/Microsoft/etc. seem to have decided "let's incentivize know-nothing know-it-alls to copy-paste useless non-solutions to every problem in the hope that our users will just give up and go away."
Re:Ask HN: Why are the FAANG tech support forums often useless?
by speedyapoc on Friday July 15, 2022 @11:54PM
(#32115093)
The Apple forums are consistently aggravating. With every question, cue the level X “community specialist” telling you to reset your SMC.
This seems especially prevalent on the Apple forums. I've lost count of the number of times I've seen some poor sod advised by some 'know nothing know-all' that the answer to his/her problem is to "reinstall MacOS" when their issue could easily be solved in seconds by deleting a corrupt preference file, or fixing an incorrect permission.